Being employed as an HR professional can be highly rewarding if you know where to get the right assistance from. It is not uncommon to receive a few hundred questions every day from employees, especially if your organization is pretty big.
Subjects of these questions and requests can be anything, including leaves, payrolls, compensation, and many more. So, is there a way to manage these important requests from your precious employees so that they return home satisfied? Case management apps have the answer. Want to learn more about how case management apps help human resources? Let’s find out.
What Is A Case Management App?
Traditionally, employees took their cases or queries directly to the HR team and got answers from them. Or emails worked as fine ways of communication. But when times change, this no longer is sufficient for most organizations creating the need for a system that deals with requests in an efficient way.
The case management system lets employees submit requests that are then designated to HR agents. This makes it easier to manage multiple requests that are raised daily.
A case management app for human resources helps companies handle queries and requests from employees the right way. When employees raise requests, the app organizes and categorizes them, and then a workflow starts. The employees can keep track of their requests and determine which level the requests have reached and when they will receive an answer.
This results in a transparent way of addressing employee queries. When the requests are processed, further tasks like assigning them to a different team or adding tasks become simpler with the apps.
Find out more on how case management apps help human resources in an organization.
- Paves The Way For Effective Communication
As already mentioned, transparency is a significant factor supported by case management. The whole HR team and the employees are kept informed at all times without any delay. When an action is taken regarding the requests or the request is successfully closed, the people involved are alerted. The employees can even track their requests without needing any help from another person.
These apps take the requests through the proper channels and make the whole process quicker. There is also a provision of commenting provided in the apps for the case agents and employees to communicate without requiring sending emails to and fro. While the case agents are into resolving the problem, they can refer to these comments. This also makes sense when a different team is added to the workflow to get all the necessary information in one place.
- Helps Access Insightful Reports
Things can go out of hand if there is no way to know how many requests are being received and their statuses. The case management app lets you get your hands on some very insightful reports that give complete data about the status of the queries and requests.
The case management system stores all the reports that detail overall feedback received, the status of cases, escalated reports, etc. All this information is crucial in bettering the quality of service and closing employee requests without unnecessary delay. This is how case management apps help human resources to get access to insights in a fast manner.
- Lets You Add FAQs
Including FAQs or frequently asked questions in the case management software can greatly reduce the number of queries raised by employees. Any number of questions can be added to the software under different categories. So when an employee has a question, he or she can first go through the FAQs to find if the answer is already available.
If the solution is available, there is no need to raise a request and ask for support from an agent. This way, the HR team will not have to reply to the same questions again and again. Thus the FAQs act as a central knowledge base that the employees can access before raising queries.
Questions for the repository can be added by the human resources personnel who have permissions. Additional documents can also be added to the case management apps to make the answers to the FAQs clearer.
- The Whole Process Is Simplified
A case management app centralizes the whole process of raising queries and resolving them. The employees can select the right category under which their query comes and submit a request. If there are any supporting documents, they can attach that as well in the request.
Once the request is raised, an agent is assigned the case with a deadline to close the request. There is no need for any paperwork or clarifications through email. Everything is automated, with the queries being recorded and categorized correctly. As all the required information is available in one place, the request becomes simple to resolve.
- Saves Money And Resources
Case management apps make everything automated when it comes to handling employee requests. In that scenario, one can expect least or no mistakes at all. There will be no misrouting and no confusion as such regarding information related to the requests.
Workflows that are streamlined make way for better efficiency across the human resources department. This is a sure-shot way to save time and money spent on resolving issues.
- Collaboration
The requests are usually routed to one HR agent to resolve. But there could be HR cases that are more complex and ask for more people to involve so that a solution can be reached. Case management apps can provide an easy way for collaboration when people like the employee’s manager need to be involved.
The HR representatives can create tasks for the manager, who then has to take appropriate action. Case management software keeps track of all the communication and makes it simpler for teams to collaborate to solve complex issues.
Conclusion: How Case Management Apps Help Human Resources
Whether a big organization or a small organization, opting for an efficient case management system for human resources makes their work effortless. The biggest benefit is that the queries are managed and resolved efficiently on time. This will result in employee satisfaction making the company work smoothly in the long run.
